1- Preamble.
All items for sale on this site are brandeted through NAHARRO MOBILIARIO SL with CIF: B-83913699 and registered office at Calle Granada nº 57 of Madrid, registered in the Madrid commercial register 1º, volume 1989, book 0, folio 30, sec 8 and sheet M350512. They are also for sale in our store on Calle Granada No. 57 in Madrid with 915014749 phone number and 915010047 fax. These general conditions of sale apply to all orders placed with the company NAHARRO MOBILIARIO SL through our website www.naharro.com by private individuals and not companies. The purchases made, therefore, imply the acceptance of the following conditions of sale when placing your order. Naharro Furniture reserves the possibility of modifying these conditions of sale according to the needs and variations of the company and its available products. However, these conditions will be present and are subject to acceptance by the customer at the time of ordering.
2- Identify the order.
The client will identify the order through an order number associated with your shopping cart. It should be clearly defined units, models, finishes ... of the items purchased. Likewise, they shall be clearly indicated preferences checkout by the customer.
3- Forms of order and payment.
There are three sales formulas: online, by email or by phone. In the online sale the payment can be made by Credit Card, Paypal or by bank transfer. But you can also make orders by phone or email using the same methods. The data will be provided to the customer at the time of purchase and the deposit will be made within three days after the order is placed. If the same is not made within that period, it is canceled.
4- Costs, form and delivery times.
The transport cost is calculated based on the weight and / or volume of the selected items as well as the delivery address, the amount can vary between 0 and 500 euros. The exact calculation is notified when making the purchase process. The shipping method can be either by transport agency or in-store delivery. In the deliveries of large volume does not include in any case the rise of the goods to your home and will be delivered at street level, but if you need this service you can request it and we will calculate the cost you would have. Delivery times for items in stock depend on the delivery address and vary from 4 to 8 days. Orders for items that are not available in stock have a delivery time that varies between 6 and 8 weeks depending on the item. For more information about these deliveries, contact us. Orders for items available in stock are prepared for shipment in the following 48 hours of order payment, Monday through Friday during business hours (except holidays and holiday periods). If for some reason the shipment is delayed, we will contact you by e-mail or telephone.
Note: Orders destined for the Canary Islands do not include customs costs or Canarian taxes.
5- Guarantee.
In case of defective products, the seller must proceed, as appropriate, to repair, replace, lower the price or terminate the contract, steps that will be free for the consumer and user. The seller is responsible for any lack of conformity that appears within a period of 2 years from delivery. Naharro It will not be responsible for any damage suffered as a result of transport that has not been reflected on the delivery note at the time of receipt of the merchandise. In addition to the reminder of the existence of a legal guarantee of conformity for the goods, the existence and conditions of after-sales services and commercial guarantees.
6- Changes and returns.
You can return your purchase in whole or in part within a maximum period of 14 days after the date of receipt if you are not satisfied. In the case of damage, you should contact us and report the cause. In order to make an exchange or return, the product must not have been used beyond the mere verification of it, washed or altered in any way, in the original packaging if possible or a similar one and with the original product labels. You can contact us: - Monday to Friday from 09:30 a.m. to 14:00 p.m. and from 16:30 p.m. to 20:00 p.m. by phone 915 014 749 - or by e-mail to the following address: info @naharro.com, completing the following form.
7- Responsibility.
Naharro furniture is not responsible for the improper use that may be made of the products purchased. These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
In addition, the European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES
